"A CVB is a meeting planner’s one stop shop for room rates, off site venues, tours, convention services, etc. And everything we provide is free."
Reanna Darone, Sales Manager, Niagara Tourism and Convention Corporation, shares her perspective about her destination and the value found in using a CVB, and Destination Marketing Association International’s (DMAI’s) Terri Roberts takes note.
Reanna is clearly a proud and passionate representative of Niagara Falls. She strives to keep her destination’s meeting partners busy and to meet the needs of her planners. If you and your attendees are looking to check a visit to the famed Niagara Falls off your bucket list, you should think of it as a great destination for your next meeting as well!
TERRI: Tell me a little about yourself and your background in the CVB industry?
REANNA: I worked for Holiday Inn’s around Buffalo and Western New York for about 10 years before moving into the CVB side of things. During my hotel tenure, I did just about everything, including front desk, sales administration, banquets, and executive assistant.
TERRI: What’s the best thing about your job?
REANNA: I love that I get to show people the area I live in. I love Niagara County and all the attractions we have to offer. I genuinely get excited every time I take someone on the Maid of the Mist!
TERRI: What makes Niagara USA a great meeting destination?
REANNA: Well, how many meeting attendees get to cross something off their bucket list and attend a great meeting? The walkability of our conference center and hotels to Niagara Falls State Park, home to the Majestic Niagara Falls, Maid of the Mist boat tour and the Cave of the Winds is a great destination asset, no doubt! Niagara County has something for everyone: from history with Old Fort Niagara and the Erie Canal, to one of the fastest growing wine trails…in the Niagara USA Wine Trail, with over 16 wineries and great outlet shopping at the Fashion Outlets Niagara Falls USA.
TERRI: What is the one thing planners are always surprised to learn about Niagara USA?
REANNA: We continuously hear how surprised planners are to learn how close the hotels and conference center are to the state park.
TERRI: How do you see the value you provide to planners as a CVB?
REANNA: A CVB is a meeting planner’s best friend. We are a local expert, a resource to make planning easy for the planner. Our goal is to help make planning their event in our community as easy as possible. We can help with proposal gathering, site visits, attraction information, off site venue ideas, visitor information table, complimentary housing assistance, promotional assistance, maps, welcome signage, press releases/media assistance and NTCC presence and/or materials for attendance building.
I can give you unbiased information about the hotels and meeting space in the area. A CVB is a meeting planner’s one stop shop for room rates, off site venues, tours, convention services, etc. And everything we provide is free. Why wouldn’t you reach out to the CVB first?
TERRI: What size/type of meetings best fit in your destination?
REANNA: Currently, we can comfortably accommodate 2,500 people with the hotel rooms concentrated in the walkable downtown area. We are expecting three more hotels to come on line in the next few years which will add to our ability to serve even larger groups.
TERRI: Can a planner of a small or a large meeting take advantage of your services?
REANNA: We will help any size group, 10 to 2500!
TERRI: Why are your services free?
REANNA: Our community invests in tourism services because we want a group/meeting planner to have a great experience in Niagara USA, and tell others about what we provide so hopefully we can help and host others.
TERRI: What motivates you to provide the excellent service you are known for?
REANNA: Having a meeting planner who shines and has a great meeting is the best motivation. Seeing the city and restaurants busy with convention goers makes me personally happy and proud. I can say I helped bring them here.
TERRI: What would you like all planners to know about Niagara USA and Niagara Tourism and Convention Corporation.
REANNA: Niagara USA is here to help you plan your best meeting. Our first class conference space and hotels are just footsteps from the majestic Niagara Falls. Our services are free and we will do everything we can to ensure you have a great meeting.