Our company was founded by the Andy and Joan Horner of Irving, Texas in 1985. Premier Designs, a direct sales company, was created with the mission of supporting ministries around the globe, and based on the biblical principles of integrity and unselfish service. We are bottom line focused on serving people, and it is nice to share a meeting planning partner relationship with a Convention and Visitors Bureau (CVB) who clearly is focused on the same goals of being customer service driven and people focused.
It is unusual, in my opinion, to find a “small town” relationship working with the CVB of a major city. We have a primary philosophy at Premier Designs, Inc., we answer the phone with “How may I serve you?” and we actually mean it. I have found the Fort Worth CVB follows the same model. Everything they do says, “We care and value your business.”
We have held our July Annual Rally for the last 10 years in Ft. Worth, Texas. I had known of Melaine Hoover, Director of Sales, from a previous Hyatt connection, and I reached out to her when we first considered moving our meeting to Ft. Worth. It has been great working with the bureau from the beginning. Their level of greatness and excellence hasn’t diminished over time. We are always happy to reach out and give testimonials to other clients considering Fort Worth, and I am often asked to come up with something negative about our working relationship. I fail to come up with even one derogatory thing, even their president, David DuBois, is very hands on. He doesn’t act in just the public relations role you usually experience dealing with people on his level. David is willing to get his hands dirty.
The Fort Worth CVB is involved at all levels of our planning. They distribute our preliminary hotel contracts, and also help with rate negotiations. They assist in gathering multiple contracts. This process can often bog down, and they send out reminders to ensure timeliness, based on our needs. They have helped us to get the city to block off parking meters, or block off a road at night to assist in moving large numbers of attendees after events. With 31 hotels and 10 bus routes, it can get very complicated. They make sure it all fits together. The CVB staff understands our needs and logistics, and provides valuable contacts for us to work with in the destination.
We use their housing service for all of our hotel registration and the CVB remains involved and supportive. This is an item of great importance when housing 8000 attendees. They conduct our precon meeting with each of our four primary hotels, and then facilitate precons with the other 27 hotels in one large group. It doesn’t stop when the booking and planning are complete. During our convention, the CVB staff makes several personal appearances at our rally just to touch base with us and see how things are going. They provided information booths to ensure our ladies have information on restaurants, shopping and any other destination information they desire. Once again demonstrating, “We care!
I could simply say they are “easy” to work with, but that’s not the whole picture. They are firm in their resolve in serving the customer in their destination. I would describe it as an iron fist with a velvet glove! They work superbly with their hotels to get things done. I have never had a complaint from a hotel about the CVB, and I find an unusual level of support and respect extended from the hotels back to the CVB in Fort Worth.
We can’t even think about conducting our meeting without the service provided, at no cost I might add, by the Fort Worth CVB. We would need to replace their services by adding additional people to our staff. Premier Designs is very pleased with the assistance we receive from the Fort Worth CVB. We would recommend them as a meeting partner.